Consumer Protection Laws
Consumer Protection Laws need to be expanded to prevent abuse by large companies that provide services to households such as internet, phone and TV. I personally took AT&T to arbitration in 2017, in connection with charges greatly in excess of what I was told I would be charged. The problem lies in the fact that these companies place no class action provisions in their contracts, and instead require disputes to be resolved via arbitration. For many, the costs of filing arbitration make that remedy nonexistent. The companies know they can promise things and then not live up to their promises, bill for services not requested, and make terminating service very difficult. The Consumer Protection Act of 2020 would address these problems by making the companies that commit such practices pay consumers hourly charges of $45 per hour for any time spent in dealing with such a matter, if total time exceeded one hour. The Consumer Protection Act of 2020 (PDF).